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Returns & Refunds

Return & Refund Policy

Last updated: July 31, 2026

Home / Return & Refund Policy

Return & Refund Policy

Last Updated: January 1, 2026

At Yarui International Trade Co., Limited ("Yarui"), we stand behind the quality of every product we sell. This Return & Refund Policy outlines our commitment to customer satisfaction and the procedures for returns, exchanges, and refunds.

1. Quality Assurance

Every product undergoes a 5-step quality control (QC) inspection before shipment, including appearance check, function test, and packaging verification. All products are CE / FCC / RoHS certified where applicable.

2. Inspection Period

Buyers are granted a 7-day inspection period starting from the date of delivery. Please inspect the goods immediately upon receipt. Any claim regarding product defects, wrong items, or missing quantities must be reported to us in writing within 7 days of delivery, with clear photos or videos as evidence.

3. Defective or Incorrect Products

If you receive a product that is defective, damaged in transit, or different from what you ordered, we will, at our option:

  • Provide a free replacement shipped at our expense; or
  • Issue a full refund (including shipping costs where applicable).

Claims must include the order number, product photos/video, and a description of the issue. Approved replacements are typically shipped within 3-7 business days.

4. Warranty Coverage

  • All products come with a 12-month manufacturer warranty from the date of delivery, covering manufacturing defects in materials and workmanship under normal use.
  • Warranty does not cover damage caused by misuse, unauthorized modification, improper installation, accidents, or natural wear and tear.
  • For warranty service, contact us with proof of purchase and a description of the defect. Approved warranty items may be repaired, replaced, or refunded at our discretion.

5. Returns for Non-Defective Reasons

For B2B wholesale orders, returns for non-defective reasons (such as change of mind) are generally not accepted due to the nature of bulk trade. However, we evaluate each case individually — if a return is approved, the following conditions apply:

  • Products must be unused, in original packaging, and in resalable condition.
  • Return shipping costs are borne by the buyer.
  • A restocking fee of up to 20% may apply, deducted from the refund amount.
  • Refunds are issued to the original payment method within 7-14 business days after we receive and inspect the returned goods.

6. Refund Process

  1. Contact our sales team at topstarinc1986@hotmail.com to request a return/refund with your order details and evidence.
  2. Once approved, we will provide a return address and instructions.
  3. Ship the product back with a trackable shipping method and provide the tracking number.
  4. After inspection, we will process your refund or replacement within 5-10 business days.

7. Order Cancellation

  • Orders can be cancelled free of charge before shipment.
  • Once shipped, cancellation is no longer possible; please refer to the return procedure after delivery.
  • Customized / OEM orders in production cannot be cancelled once manufacturing has begun.

8. Contact Us

For any return, refund, or warranty inquiry, please contact us: