Shipping Policy

Last Updated: January 1, 2026

Thank you for shopping with Yarui International Trade Co., Limited ("Yarui", "we", "our", "us"). This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

In-stock items: Orders are processed within 1-3 business days after payment confirmation.
Customized / OEM orders: Production typically takes 7-20 business days depending on order volume and customization complexity. A detailed lead time will be confirmed in your proforma invoice.
Pre-order items: Will be shipped on or before the estimated date stated on the product page.

Business days exclude weekends and Hong Kong public holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Carriers

We ship worldwide from our Hong Kong and mainland China warehouses using trusted international logistics partners:

Express Courier: DHL, FedEx, UPS — typically 3-7 business days. Recommended for samples and urgent orders.
Standard Air Freight: 7-15 business days. A cost-effective option for medium-sized orders.
Sea Freight: 20-45 days. Best for bulk orders and large-volume shipments.
DDP (Delivered Duty Paid): Available for the United States, European Union, United Kingdom, and Australia. We handle customs clearance and import duties on your behalf for a hassle-free experience.

3. Shipping Cost

Shipping costs are calculated based on the destination, package weight/dimensions, and the selected shipping method.
The exact freight charge is shown in your proforma invoice or quotation before payment.
For large or bulk orders, we offer tiered shipping discounts — please contact our sales team for a tailored quote.

4. Order Tracking

Once your order is shipped, we will send you a tracking number and a carrier link via email within 24 hours. You can track your shipment in real time on the carrier's official website. If you have not received tracking information within 5 business days of payment, please contact us at topstarinc1986@hotmail.com.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
Unless a DDP service is selected, these charges are the responsibility of the buyer and are not included in the product price or shipping fee.
We declare a reasonable value on the commercial invoice. If you require a specific declared value or custom documentation, please notify us before shipment.

6. Shipping Restrictions

We currently ship to most countries and regions worldwide. If delivery is unavailable to your location due to carrier restrictions, sanctions, or force majeure, our sales team will contact you to arrange an alternative solution or a full refund.

7. Lost, Delayed, or Damaged Shipments

Delayed: Carriers occasionally experience delays beyond our control. If your shipment is significantly delayed, please contact us and we will follow up with the carrier.
Lost in transit: We will work with the carrier to file a claim and arrange a reshipment or refund based on the investigation result.
Damaged on arrival: Please inspect your package upon delivery. If the product is damaged, take photos of the package and product within 7 days and contact us immediately for a replacement or refund.

8. Delivery Address

Please ensure your shipping address, recipient name, and phone number are accurate and complete. We are not responsible for failed or delayed deliveries caused by incorrect or incomplete address information provided by the buyer.

9. Contact Us

If you have any questions about shipping, please contact our team:

Company: Yarui International Trade Co., Limited
Address: FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21-25 CHEUNG SHA WAN ROAD, KOWLOON, HONG KONG
Email: topstarinc1986@hotmail.com
Phone / WhatsApp: 66168821